Privacy Policy

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Privacy Policy

Effective Date : 2025-08-10

AEGIS CARE PARTNERS LLC

At AEGIS CARE PARTNERS LLC (“we,” “our,” “us”), protecting your privacy and the confidentiality of your information is a top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our team. As a medical billing company, we are also committed to complying with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), ensuring that protected health information (PHI) is handled with the utmost care and legal compliance.

By using our services or accessing our website, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

    2. We collect different types of information to provide and improve our services effectively, including:

    • Personal Information

      • This includes identifiable data such as:

      • Full name
      • Email address
      • Phone number
      • Business address
      • Job title or role
      • Any communication preferences
    • Protected Health Information (PHI)

      • In the course of providing medical billing and revenue cycle management services, we may collect PHI as defined under HIPAA, including:

      • Patient names
      • Medical record numbers
      • Health plan information
      • Diagnosis and treatment information
      • Dates of service
      • Billing and payment data

      All PHI is managed in accordance with HIPAA regulations and applicable federal and state privacy laws.

    • Technical and Website Usage Data

      • When you access our website, we may automatically collect:

      • IP address
      • Browser type
      • Operating system
      • Pages viewed
      • Date and time of visit
      • Referring website

      We use cookies and analytics tools to help improve user experience and site performance.

  2. How We Use Your Information

    3. We use the information we collect for the following purposes:

    • To provide medical billing and RCM services: We use personal and PHI data to ensure timely claims submission, processing, payment collection, and compliance tracking.
    • To communicate with clients: We may send emails or contact you by phone to deliver important updates, service alerts, or account information.
    • To improve our services: We analyze user behavior and service feedback to enhance efficiency, accuracy, and satisfaction.
    • To comply with legal and regulatory obligations: We use information to meet HIPAA, CMS, and other regulatory requirements.
    • To protect our company and clients: We use data to detect and prevent fraud, unauthorized access, or misuse of our systems.

    We will not use your data for purposes unrelated to these, such as marketing without consent.

  3. How We Share Your Information

    4. We do not sell or rent your personal or PHI data to third parties. However, we may share information under specific, limited circumstances:

    • With Authorized Business Associates: We may share data with third-party vendors or partners (e.g., software providers, clearinghouses) who support our billing services. These entities are bound by HIPAA-compliant Business Associate Agreements (BAAs).
    • With Your Consent: We may disclose information if you provide written consent.
    • For Legal and Regulatory Compliance: We may share data in response to court orders, subpoenas, audits, or other legal obligations.
    • To Prevent Harm or Fraud: If we believe disclosure is necessary to prevent a crime, fraud, or harm to an individual, we may share data with appropriate authorities.

  4. Data Security

    5. We implement a variety of administrative, physical, and technical safeguards to protect your data, including:

    • Encryption: All PHI transmitted electronically is encrypted in compliance with HIPAA standards.
    • Access Controls: Access to sensitive information is restricted to authorized personnel only.
    • Firewalls and Intrusion Detection Systems: Our systems are protected against external threats.
    • Secure Storage: PHI and personal data are stored on secure, HIPAA-compliant platforms.
    • Employee Training: Our staff undergoes regular privacy and compliance training to ensure best practices in data handling.

    Despite our best efforts, no system is entirely secure. We cannot guarantee absolute security, but we continually monitor and upgrade our practices to protect your information.

  5. Your Rights Under HIPAA

    6. If you are a patient whose information we process on behalf of a healthcare provider, HIPAA provides you with certain rights, including:

    • Right to Access: You may request access to your PHI in a readable format.
    • Right to Amend: You may request corrections to your PHI if you believe it is inaccurate or incomplete.
    • Right to an Accounting of Disclosures: You can request a list of instances where your PHI was disclosed for non-routine purposes.
    • Right to Request Restrictions: You can ask us to limit certain uses or disclosures of your PHI.
    • Right to File a Complaint: You can file a complaint with us or the Department of Health and Human Services (HHS) if you believe your rights have been violated.

    For any of these requests, please contact your healthcare provider directly or reach out to us for assistance.

  6. Data Retention

    7. We retain personal and PHI data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely destroyed in accordance with HIPAA guidelines.

  7. Cookies and Tracking Technologies

    8. Our website uses cookies and similar technologies to enhance user experience and gather analytical data. You can choose to disable cookies through your browser settings, though this may affect certain functionalities of the site.

  8. Third-Party Links

    9. Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage users to read the privacy policies of any external sites they visit.

  9. Children’s Privacy

    10. Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such data has been collected inadvertently, we will delete it promptly.

  10. Changes to This Privacy Policy

    11. We may update this Privacy Policy from time to time. All changes will be posted on our website with an updated “Effective Date.” We encourage you to review this page regularly to stay informed of our privacy practices.

  11. Contact Us

    12. If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:

    AEGIS CARE PARTNERS LLC

    Phone Number : 1-833-424-3629
    Email Address: support@aegiscarepartners.com
    Address : 11840 Streeter Rd, Auburn, CA 95602, USA

We are committed to resolving any concerns promptly and respectfully.

Thank you for trusting AEGIS CARE PARTNERS LLC.

Your privacy and data security are at the core of our commitment to excellence.